Questions and Answers

What is this site?

The SEPA / SEA AND BUY site is an electronic commerce site that is used as a display platform for a wide range of SEPA's products.

How can I find what I need?

There are two ways:

•1.    Using our search facility that you will find in the on the right hand side at the top of the site page.

•2.    By using the list of categories that appear in light blue and green on the right hand side of the site page.

How can I find out more about an item on the site?

Once you have got to the product's web page, you will find all the relevant details including explanations, technical details, photographs and prices.

Do I have to register with the site?

If you haven't made a purchase there is no need to register.  You can wander around the site freely and register once you decide to purchase an item.  Please note, the registration process and the details you are asked to provide is a onetime process.  that saves your details and will remember you on future visits.  You can change or add details whenever you wish.

What is the "wish list"?

Using the "wish list" you can mark items you would like to buy in the future.  You can also return and add them to your shopping cart.  At the top of every page on the site, you will see how many items you have on your "wish list".  The "wish list" is your own personal filing system in which you can file all the products you may want to buy in the future.  Using the "wish list" function is an easy way of remembering and keeping track of items you want to buy.

Please remember:  in order to save your "wish list" you must be registered with the site!

How can I buy items from the site?

•1.    Look for the items you want to purchase either through the site's search engine or by going through the different categories.  On every product page there is a button - "add to shopping cart".  Clicking on this button adds the item to your shopping cart.

•2.    After adding the item to your shopping cart, you can complete your purchase or carry on shopping.

•3.    In order to finish your purchase, and if you are a new customer, you must first register with the site.  If you are a returning customer, enter your ID number and the password you gave when you registered.

Make sure that all the details appearing are correct and up to date including telephone contact numbers, the items ordered and the quantities ordered, shipping details etc.

Provide payment details - Credit Card Company, card number and date of expiry. The payment procedure is through PayPal only.

4.  To finish the procedure, press the "payment" button at the bottom of the page and you will be redirected to the PayPal web-site.

What is a "shopping basket"?

The "shopping basket allows you to concentrate all your purchases together.  At the top of every page of the site, on the right, you can see how many items you have in your cart.  In order to see details, press the "shopping cart" button.

Are prices on the site the same as those in the store?

Yes!

Do prices on the site include VAT?

Yes!  All prices include VAT unless otherwise stated.

What credit cards can I use?

The payment is through PayPal and it accepts all valid Israeli and International credit cards.

Two options exist for shipping inside Israel:

•1.    Registered post using the Israeli Postal Service.

•2.    You can collect your purchases directly - 32 Shocken Street, Second Floor, Tel Aviv.

Delivery times are in working days and counted from the moment we finish preparing your order for shipment.  We do our best to prepare and ship your order as fast as possible.

If the items ordered are in stock, they will be shipped the following day.  If they are not in stock we order them from our suppliers and ship them to you within a few days.  In the event of a delay, we will inform you and determine the urgency of the order.

Shipping via a courier to small settlements may take a little longer according to the postal service's delivery options.

Do you ship abroad?

Definitely!  We will ship any of our products abroad.  After you order has been registered by the system, we collect all the items, pack them, and send it according to way of delievery you have chosen. You must provide the full address when making your order.  Please remember that the package will be sent only when we have received approval from PayPal regarding payment.

Can I pay in cash?

Payment is by credit card only, through PayPal. If you choose to collect your order personally, you can pay using cash.

Do I get a warranty certificate?

It depends on the product.  For most of our products there is a full guarantee.  Some products come with a full warranty certificate others do not, a warranty certificate will be sent with the product.  If you do not receive a warranty certificate with the items you ordered, please contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will send you a warranty certificate separately.  In such cases we recommend that you save the purchase receipt which will serve as proof of date of purchase which is also valid as a warranty certificate.  Additionally, we recommend reading carefully the company's warranty policy.  Unless otherwise stated, the guarantee is valid for one year from date of purchase.

How long will it take for my order to arrive?

Maximum delivery time is 14 days.  In most cases, delivery is expedited in a much shorter period of time, usually one week.

Following the order and its preparation:

•·         Packages sent via the postal service will reach their destination between 3 - 14 working days from the order date, dependant on postal schedules.

•·         Packages sent abroad via the postal service usually arrive with 21 working days from the date of the order.  (Not including Fridays, Saturdays, Sundays and holidays)

•·         Collection - the day following approval of payment from your Credit Card Company and notice sent via email.

Can I return items ordered from the site?

If for any reason you are not satisfied with your purchase, it can be returned in its original packaging and in its original state, accompanied by the sales receipt.  You can choose between a full refund or exchanging the product for another.  Equipment can be returned up to 30 days from the date of purchase.  Computers and cameras can only be returned to branches up to 14 days from the date of purchase.

Can I exchange items purchased from the site?

If you want to exchange an item that you purchased  or received as a gift, you can do so at our store providing the item was supplied with an exchange certificate and that the item is in its original packaging and is not damaged, within 14 days of receiving the item and in accordance with our return and exchange policy.

I've forgotten my password.  What should I do?

We take the security of our site and customers very seriously.  If you have forgotten your password, please press on the "forgot your password?" link.  On the page that appears you will be required to enter your ID number exactly as given when you registered at the site.  Then press the "send me my password" button.  We will check the information you provide against the information stored at the site and send you your password via email.

Help and support - how can I contact the site?

We will be pleased to help with any problems and questions you have regarding products offered for sale, including questions regarding delivery, technical details, how to operate the equipment, guarantees and more.  We can be contacted by pressing on the "Contact us" button, via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via telephone at 03-6833111.

Our offices are open Sunday through Thursday from 09.00 to 19.00 and on Friday's and the eve of Holidays from 09.00 to 15.00.  Telephone enquiries will be answered from 10.00 to 16.00.